Delivery & Returns

Delivery Information: 

As we personalised your order just for you please allow 2-3 business days processing time during busy periods. 

Delivery to the UK: 

Standard Delivery £3.99 - Your order will be delivered to you within 3-4 working business days for orders placed before 12pm.

Express Delivery £9.99- Your order will be delivered to you within 1-2 working business days orders placed before 12pm. 

You will receive updates on your order via email, we will send you an order confirmation when your order has been received and an order dispatched email when this has left our warehouse. 

Delivery to Europe (outside of the UK): 

Standard Delivery £9.99 - Your order will be delivered to you within 5-6 working business days for orders placed before 12pm.

You will receive updates on your order via email, we will send you an order confirmation when your order has been received and an order dispatched email when this has left our warehouse. 

Delivery to the Rest of the World: 

Standard Delivery £19.99 - Your order will be delivered to you within 8-10 working business days for orders placed before 12pm.

Returns Information: 

Any items that have been personalised are not permitted to be returned, if you have not bought a personalised item and would like to arrange a return please contact us customerservice@lulabay.co.uk. For more information please visit our returns policy within our Terms & Conditions. 

Returns address: 

Lulabay Limited, Worth Valley House, Ingrow, Keighley, BD21 5AX